If any items you purchased do not meet your expectations, including defects, damage (not described), you can return them for a refund. Please attach the photo of the item you received to your email contact with our service team for return. In this way, we can improve our service quality and meet your return requirements as soon as possible.
To qualify for return, please confirm:
-The returned items remain unused, undamaged, unwashed, and in the original packaging with the original label
-You will pay the return shipping fee. For quality-related returns, return shipping costs are refundable. Items that do not meet the above conditions will be regarded as not eligible for return.
From the date of receipt, the customer has 7 days to change his mind and return the item without explaining the reason, enheshop.com must refund. You can contact us at firstname.lastname@example.org to request a return. After receiving the returned goods, enheshop.com must return the refund to the customer's account. Customers only need to pay for shipping costs (including returns) once at most; consumers cannot be charged for returns to return products.
(B) Damaged product
All items damaged on arrival can be returned to enheshop.com for a full refund. Please note that if the damage is limited to the outer packaging and the contents are intact, the product will not be considered damaged.
For more information about return authorization, please contact us at email@example.com.
(C) sender's address
If you want to return the goods, please contact us at firstname.lastname@example.org.
After receiving your returned item, we will refund it.
The refund will be refunded within 7 working days after receipt of your return and verification, please check your account.
Since we usually process it twice a week, your fund return request may be delayed. If you have any questions, please contact us at email@example.com, and we will reply to you as soon as possible.
You can cancel the order before the goods are shipped:
(1) If your order has not been shipped yet, you can get a full refund within 24 hours after purchase.
(2) Your order can only be partially refunded within 24 hours after purchase.
When you want to cancel an order, please contact us at firstname.lastname@example.org.